rosebud*
02-08-2008, 11:17 AM
Many people may not know that your local PX/BX/MCX/NEX price match everything in the store.
here are some of the Policies.
https://www.navy-nex.com/command/customer_service/p_policy.html
Guide to NEX Customer Service Programs & Policies
Satisfaction Guaranteed
Return Policy
Your Navy Exchange wants you to be satisfied with your purchases. Our “Satisfaction Guaranteed” return policy means we will either issue a refund or make an equitable price adjustment when merchandise doesn’t live up to your expectations. (See guidelines below)
Your Navy Exchange understands the importance of hassle-free returns and pledges to make the process as smooth as possible. Please remember to save your receipt, cartons, packing materials, and any enclosed manuals.
Guidelines
• Merchandise purchased at a Navy Exchange can be returned to any Navy Exchange store.
• Merchandise must be returned within 45 days of purchase, with the following exceptions:
• Due to rapid changes in technology, we can only accept the following products for return within 14 days of the date of the sales receipt: Computers, computer equipment, software, and digital cameras in original packaging.
• Pre-recorded movies, music, video games, and computer software are returnable in original unopened factory sealed packaging. If defective, it will be exchanged for an identical item.
• Diamond jewelry is subject to appraisal before a refund may be given.
• Refunds without a receipt will be issued as a Navy Exchange Gift Card.
Price Matching Policy
We will match the price of any identical in-stock item sold in any local store - same brand, manufacturer, size, and model number.
There are two types of “price challenges” accepted at your Navy Exchange:
Advertised Item
Simply bring in the current, local competitor’s ad for the identical item and we will match the price. If there is a price difference greater than $50, it requires supervisor approval.
Verbal Challenge
Just tell us that you saw an identical item at a lower price in a local competitor’s store and we will match a difference up to $5 on the spot. A greater price difference requires model and price verification by a supervisor.
Exceptions
• Concession-run operations, Commissary prices, fine jewelry items, special orders, gasoline, automotive parts and labor/service charges.
• Double and triple coupons, going-out-of-business sales, flea markets, clearances, and percent and dollar off specials.
• Internet sites, mail order catalogs, including the Exchange Mail Order Catalog.
For our overseas customers only
The NEX will match the pricing of current mail order catalogs and e-commerce
(Internet commerce) of the following retailers: JC Penney, Sears, and Wal-Mart. Shipping and handling charges, if applicable, are to be added to competitor’s retail.
Low Price Guarantee
If within 14 days of your purchase, the identical item is offered at a lower price by your Navy Exchange or a local competitor, we’ll refund the difference. Just bring in a copy of the advertisement and your receipt to the customer service counter.
http://www.usmc-mccs.org/shopping/pricematch.cfm
MCX Price Match Guarantee Program
Price Match Guarantee Program
1. Background. MCX shall match any competitor's current, locally advertised price on any identical item sold by the MCX for the customer who makes a request. It also includes a price match guarantee on any item purchased from MCX and subsequently sold at a lower price by MCX or any local competitor within 14 days.
2. MCX Responsibility
The customer is required to bring in a current ad from the local market area and request the same price as the advertised item. Local market is defined as the geographic area shopped by local MCX customers, generally within a 50-mile radius of the MCX.
The customer can tell us that our price is higher than a competitor's and we'll accept their word and charge the lower price up to a sell price difference of $5. The sales associate will approve this immediately with no other proof required; however, management must be reasonably comfortable the competitor's item is identical to the MCX item.
Items must be identical for the customer to receive the lower price. The merchandise must be the same brand, manufacturer, size and model number as the item carried by the MCX. For softlines, an identical item is not required to be the same size or color as long as it is the same brand and style. If you are uncertain whether an item is identical, give the customer the benefit of the doubt, ensuring the credibility of the policy.
Merchandise will be scanned and the price override key utilized to give the customer the advertised price.
Forward the ad to the merchandise coordinator for review. The merchandise coordinator will contact the CBO if a permanent price change is necessary to better align pricing with competitors.
The MCX will not markdown all on-hand stock. Give the lower price to the customer that makes the challenge.
Upon the customer's request, the MCX will refund the difference for an item purchased from the MCX, and within 14 days, is subsequently sold at a lower price by the MCX or any local competitor. This includes any item in a MCX circular or local MCX sale event. The only exception will be MCX special sales events, lasting less than a day, will not be covered by the price match policy.
Process an exchange through the EPOS. In a sales transaction, scan the item and use the override key to input the price matched. In the same transaction, hit the Return key to refund the item for its originally sold price. The refunded amount will be the difference.
Process an exchange with a coupon through the EPOS. In a sales transaction, scan the new item to be purchased, and hit the Total Key. The POS terminal will return to the "Select Tender Screen". Enter code 4 (Vendor Coupon), and enter the amount of the coupon, and hit the Total key. In the same transaction, hit the Return key and scan the item to be returned. Refund the item for its originally sold price.
The MCX will match the pricing of the Exchange Mail Order Catalog with the exception of those items purchased from overseas suppliers for which custom charges are applied. Such items are annotated in the Exchange Catalog.
Double and triple coupons, clearance items, percent and dollar off items, going out of business sales, membership clubs, Internet prices, gasoline, special orders, alcohol, tobacco, and commissary prices are excluded from the "Price Match Guarantee" program. Store and vendor rebates are also excluded from the program.
If a competitor's ad includes the quantity a customer can buy at an advertised price, the MCX will maintain the same quantity limitations.
Merchandise that has been price matched may be placed on layaway. Items already on layaway and meeting the criteria for the 14-day price guarantee will be adjusted when the layaway is paid in full. On the layaway receipt, the associate will circle the item being matched, write the advertised price, the date challenge was made, and initial. A refund for the difference will be issued when the customer makes their final payment. The advertisement will be forwarded to the merchandise coordinator.http://www.aafes.com/docs/price.htm
BX/PX Retail Program 1. AAFES retail stores will match a local competitor's current price on any identical stock assortment item for the customer who makes the price challenge. "Identical" is defined as: same brand, same manufacturer, and same model number. For softlines, an identical item has to be the same size, color, brand and style. Though advertised most heavily in main stores, it is important to remember that our We’ll Match It! policy applies to all AAFES retail stores, to include Shoppettes, Class Six, Car Care, and troop stores. This applies to all items whether they are in stock or not. An example of this would be tires that are line priced on the contract; we realize space is an issue and that most tires are ordered. These types of orders would not be considered special orders.
2. AAFES retail stores worldwide will accept oral price challenges (based on the customer's word) on identical stock assortment items from local competitors. Price differences up to $10 will be honored on the spot. If price difference is over $10, local competitor ad is required. A local competitor is defined as a retailer doing business in the community where the exchange is located. This includes Navy and Marine exchanges.
3. AAFES retail stores worldwide have a 14-Day Price Guarantee on any item originally purchased from AAFES and subsequently sold at a lower price by AAFES, or any local competitor.
4. AAFES retail stores worldwide will not accept price match challenges from any outside retail catalog or outside internet site.
5. AAFES retail stores worldwide will match pricing on identical items found in the Exchange Catalog or aafes.com. with the exception of the following categories: fine jewelry, collectible giftware, crystal and closeouts. In addition, Special Orders and Exchange Mall are excluded.
EXCHANGE CATALOG and aafes.com
1. The Exchange Catalog and aafes.com will match a lower price (including shipping and handling) on any identical stock assortment item currently available for sale and delivery in the customer’s area from a local retail store’s online site. "Identical" is defined as: same brand, same manufacturer, and same model number. For softlines, an identical item has to be the same size, color, brand and style. A local competitor is defined as a retailer doing business in the community where the customer is located. This includes Navy and Marine exchanges. Fine jewelry, collectible giftware, crystal, special orders and Exchange Mall concession sites are excluded.
2. The Exchange Catalog and aafes.com will match AAFES retail stores pricing on identical items found in the customer’s local Exchange. Normal shipping and handling charges will apply. Fine jewelry, collectible giftware, crystal and special orders are excluded.
3. To receive the reduced price, the customer must email the price match information to catalog@aafes.com (catalog@aafes.com) or contact us at 1-800-527-2345.
4. The We’ll Match It! Program does not apply to Exchange Mall concession sites.
PROGRAM EXCEPTIONS (PX/BX Retail, Exchange Catalog and aafes.com)
1. AAFES BX/PX Retail, Exchange Catalog and aafes.com will not match prices on refurbished goods, gray market items and unauthorized dealers.
2. AAFES BX/PX Retail, Exchange Catalog and aafes.com will not match Commissary, BXMart, PXMart, or CXMart prices.
3. Other exclusions include: bonus or free offers, clearance prices, and closeout prices. Exclusions also include special orders service contracts, automotive labor and services, special order automotive parts, installation, delivery, or assembly services. Other items include mail in rebates, instant “In-store” rebates, store coupons, double and triple coupon offers, flat percentage off items, and gasoline. This also includes items advertised as special offers or promotions, free-with-purchase offers, limited quantity offers, bundled promotions and special financing.
4. In MCSS stores, official military clothing and accessories are excluded.
5. Any store selling tobacco cannot accept price challenges for sell prices that are below the cost to the exchange.
6. Alcohol price challenges should only be accepted from within the state or district of the exchange.
Should you have a question concerning a price, as it compares to another reputable retailer, we will be more than happy to review and address any concerns. Please feel free to contact us at 1-800-527-2345 or email us (https://thor.aafes.com/ics/default.asp?loc=info/feedback.asp).
here are some of the Policies.
https://www.navy-nex.com/command/customer_service/p_policy.html
Guide to NEX Customer Service Programs & Policies
Satisfaction Guaranteed
Return Policy
Your Navy Exchange wants you to be satisfied with your purchases. Our “Satisfaction Guaranteed” return policy means we will either issue a refund or make an equitable price adjustment when merchandise doesn’t live up to your expectations. (See guidelines below)
Your Navy Exchange understands the importance of hassle-free returns and pledges to make the process as smooth as possible. Please remember to save your receipt, cartons, packing materials, and any enclosed manuals.
Guidelines
• Merchandise purchased at a Navy Exchange can be returned to any Navy Exchange store.
• Merchandise must be returned within 45 days of purchase, with the following exceptions:
• Due to rapid changes in technology, we can only accept the following products for return within 14 days of the date of the sales receipt: Computers, computer equipment, software, and digital cameras in original packaging.
• Pre-recorded movies, music, video games, and computer software are returnable in original unopened factory sealed packaging. If defective, it will be exchanged for an identical item.
• Diamond jewelry is subject to appraisal before a refund may be given.
• Refunds without a receipt will be issued as a Navy Exchange Gift Card.
Price Matching Policy
We will match the price of any identical in-stock item sold in any local store - same brand, manufacturer, size, and model number.
There are two types of “price challenges” accepted at your Navy Exchange:
Advertised Item
Simply bring in the current, local competitor’s ad for the identical item and we will match the price. If there is a price difference greater than $50, it requires supervisor approval.
Verbal Challenge
Just tell us that you saw an identical item at a lower price in a local competitor’s store and we will match a difference up to $5 on the spot. A greater price difference requires model and price verification by a supervisor.
Exceptions
• Concession-run operations, Commissary prices, fine jewelry items, special orders, gasoline, automotive parts and labor/service charges.
• Double and triple coupons, going-out-of-business sales, flea markets, clearances, and percent and dollar off specials.
• Internet sites, mail order catalogs, including the Exchange Mail Order Catalog.
For our overseas customers only
The NEX will match the pricing of current mail order catalogs and e-commerce
(Internet commerce) of the following retailers: JC Penney, Sears, and Wal-Mart. Shipping and handling charges, if applicable, are to be added to competitor’s retail.
Low Price Guarantee
If within 14 days of your purchase, the identical item is offered at a lower price by your Navy Exchange or a local competitor, we’ll refund the difference. Just bring in a copy of the advertisement and your receipt to the customer service counter.
http://www.usmc-mccs.org/shopping/pricematch.cfm
MCX Price Match Guarantee Program
Price Match Guarantee Program
1. Background. MCX shall match any competitor's current, locally advertised price on any identical item sold by the MCX for the customer who makes a request. It also includes a price match guarantee on any item purchased from MCX and subsequently sold at a lower price by MCX or any local competitor within 14 days.
2. MCX Responsibility
The customer is required to bring in a current ad from the local market area and request the same price as the advertised item. Local market is defined as the geographic area shopped by local MCX customers, generally within a 50-mile radius of the MCX.
The customer can tell us that our price is higher than a competitor's and we'll accept their word and charge the lower price up to a sell price difference of $5. The sales associate will approve this immediately with no other proof required; however, management must be reasonably comfortable the competitor's item is identical to the MCX item.
Items must be identical for the customer to receive the lower price. The merchandise must be the same brand, manufacturer, size and model number as the item carried by the MCX. For softlines, an identical item is not required to be the same size or color as long as it is the same brand and style. If you are uncertain whether an item is identical, give the customer the benefit of the doubt, ensuring the credibility of the policy.
Merchandise will be scanned and the price override key utilized to give the customer the advertised price.
Forward the ad to the merchandise coordinator for review. The merchandise coordinator will contact the CBO if a permanent price change is necessary to better align pricing with competitors.
The MCX will not markdown all on-hand stock. Give the lower price to the customer that makes the challenge.
Upon the customer's request, the MCX will refund the difference for an item purchased from the MCX, and within 14 days, is subsequently sold at a lower price by the MCX or any local competitor. This includes any item in a MCX circular or local MCX sale event. The only exception will be MCX special sales events, lasting less than a day, will not be covered by the price match policy.
Process an exchange through the EPOS. In a sales transaction, scan the item and use the override key to input the price matched. In the same transaction, hit the Return key to refund the item for its originally sold price. The refunded amount will be the difference.
Process an exchange with a coupon through the EPOS. In a sales transaction, scan the new item to be purchased, and hit the Total Key. The POS terminal will return to the "Select Tender Screen". Enter code 4 (Vendor Coupon), and enter the amount of the coupon, and hit the Total key. In the same transaction, hit the Return key and scan the item to be returned. Refund the item for its originally sold price.
The MCX will match the pricing of the Exchange Mail Order Catalog with the exception of those items purchased from overseas suppliers for which custom charges are applied. Such items are annotated in the Exchange Catalog.
Double and triple coupons, clearance items, percent and dollar off items, going out of business sales, membership clubs, Internet prices, gasoline, special orders, alcohol, tobacco, and commissary prices are excluded from the "Price Match Guarantee" program. Store and vendor rebates are also excluded from the program.
If a competitor's ad includes the quantity a customer can buy at an advertised price, the MCX will maintain the same quantity limitations.
Merchandise that has been price matched may be placed on layaway. Items already on layaway and meeting the criteria for the 14-day price guarantee will be adjusted when the layaway is paid in full. On the layaway receipt, the associate will circle the item being matched, write the advertised price, the date challenge was made, and initial. A refund for the difference will be issued when the customer makes their final payment. The advertisement will be forwarded to the merchandise coordinator.http://www.aafes.com/docs/price.htm
BX/PX Retail Program 1. AAFES retail stores will match a local competitor's current price on any identical stock assortment item for the customer who makes the price challenge. "Identical" is defined as: same brand, same manufacturer, and same model number. For softlines, an identical item has to be the same size, color, brand and style. Though advertised most heavily in main stores, it is important to remember that our We’ll Match It! policy applies to all AAFES retail stores, to include Shoppettes, Class Six, Car Care, and troop stores. This applies to all items whether they are in stock or not. An example of this would be tires that are line priced on the contract; we realize space is an issue and that most tires are ordered. These types of orders would not be considered special orders.
2. AAFES retail stores worldwide will accept oral price challenges (based on the customer's word) on identical stock assortment items from local competitors. Price differences up to $10 will be honored on the spot. If price difference is over $10, local competitor ad is required. A local competitor is defined as a retailer doing business in the community where the exchange is located. This includes Navy and Marine exchanges.
3. AAFES retail stores worldwide have a 14-Day Price Guarantee on any item originally purchased from AAFES and subsequently sold at a lower price by AAFES, or any local competitor.
4. AAFES retail stores worldwide will not accept price match challenges from any outside retail catalog or outside internet site.
5. AAFES retail stores worldwide will match pricing on identical items found in the Exchange Catalog or aafes.com. with the exception of the following categories: fine jewelry, collectible giftware, crystal and closeouts. In addition, Special Orders and Exchange Mall are excluded.
EXCHANGE CATALOG and aafes.com
1. The Exchange Catalog and aafes.com will match a lower price (including shipping and handling) on any identical stock assortment item currently available for sale and delivery in the customer’s area from a local retail store’s online site. "Identical" is defined as: same brand, same manufacturer, and same model number. For softlines, an identical item has to be the same size, color, brand and style. A local competitor is defined as a retailer doing business in the community where the customer is located. This includes Navy and Marine exchanges. Fine jewelry, collectible giftware, crystal, special orders and Exchange Mall concession sites are excluded.
2. The Exchange Catalog and aafes.com will match AAFES retail stores pricing on identical items found in the customer’s local Exchange. Normal shipping and handling charges will apply. Fine jewelry, collectible giftware, crystal and special orders are excluded.
3. To receive the reduced price, the customer must email the price match information to catalog@aafes.com (catalog@aafes.com) or contact us at 1-800-527-2345.
4. The We’ll Match It! Program does not apply to Exchange Mall concession sites.
PROGRAM EXCEPTIONS (PX/BX Retail, Exchange Catalog and aafes.com)
1. AAFES BX/PX Retail, Exchange Catalog and aafes.com will not match prices on refurbished goods, gray market items and unauthorized dealers.
2. AAFES BX/PX Retail, Exchange Catalog and aafes.com will not match Commissary, BXMart, PXMart, or CXMart prices.
3. Other exclusions include: bonus or free offers, clearance prices, and closeout prices. Exclusions also include special orders service contracts, automotive labor and services, special order automotive parts, installation, delivery, or assembly services. Other items include mail in rebates, instant “In-store” rebates, store coupons, double and triple coupon offers, flat percentage off items, and gasoline. This also includes items advertised as special offers or promotions, free-with-purchase offers, limited quantity offers, bundled promotions and special financing.
4. In MCSS stores, official military clothing and accessories are excluded.
5. Any store selling tobacco cannot accept price challenges for sell prices that are below the cost to the exchange.
6. Alcohol price challenges should only be accepted from within the state or district of the exchange.
Should you have a question concerning a price, as it compares to another reputable retailer, we will be more than happy to review and address any concerns. Please feel free to contact us at 1-800-527-2345 or email us (https://thor.aafes.com/ics/default.asp?loc=info/feedback.asp).