Germanchick
05-22-2008, 02:17 PM
http://www.savvysugar.com/1647292?ybf1=1
Here I thought Zappos was just the best accomplice to indecisive shoe junkies like myself, with its generous and fast free shipping and free return policies, but it turns out there's more to this online shoe company than meets the eye. Zappos is obsessed with customer service and understands that there are several other sources online for customers to get their shoe fixes.
After an intensive four-week training period that compensates new employees with their full salary, the company presents the freshly trained group with something called The Offer: “If you quit today, we will pay you for the amount of time you’ve worked, plus we will offer you a $1,000 bonus.” Zappos tests the commitment of its employees from the get-go, because it realizes the importance of a strong call-center team when that's the only customer service experience an online customer will get. Makes perfectly good business sense to me!
Here I thought Zappos was just the best accomplice to indecisive shoe junkies like myself, with its generous and fast free shipping and free return policies, but it turns out there's more to this online shoe company than meets the eye. Zappos is obsessed with customer service and understands that there are several other sources online for customers to get their shoe fixes.
After an intensive four-week training period that compensates new employees with their full salary, the company presents the freshly trained group with something called The Offer: “If you quit today, we will pay you for the amount of time you’ve worked, plus we will offer you a $1,000 bonus.” Zappos tests the commitment of its employees from the get-go, because it realizes the importance of a strong call-center team when that's the only customer service experience an online customer will get. Makes perfectly good business sense to me!